【After-Sales Policy】
After-Sales Policy
Thank you for choosing our products! To ensure that you have a pleasant shopping experience, we have formulated the following after-sales policy:
1. Returns and Refunds Policy
Return Period:
You can apply for a return within 30 days after receiving the product.
Return Conditions:
The product must be unused and in its original packaging.
Customized products (such as engraving or exclusive design) will not be returned unless there is a quality problem.
Return Process:
Contact our customer service team to obtain a return authorization (RMA number).
Send the product back to the designated address together with the proof of purchase.
We will process the refund within 5-7 working days after receiving the product.
Refund Method:
The original payment method is returned.
The refund processing time may vary slightly depending on the payment platform.
2. Exchange Policy
Exchange Period:
Exchange requests must be made within 30 days of receiving the product.
Exchange Conditions:
The product must be unused and free of any damage or man-made damage.
Exchanges are limited to products of equal or higher value, and the price difference must be paid.
Shipping Costs:
For exchanges due to quality issues, we will bear the round-trip shipping costs.
For exchanges not due to quality issues, the customer must bear the shipping costs.
3. Warranty Policy
Warranty Period:
Standard products: 1-year warranty.
Customized products: 90-day warranty.
Warranty Coverage:
Damage caused by manufacturing defects or material problems.
Does not include problems caused by man-made damage, misuse or normal wear and tear.
Warranty Service Process:
Provide proof of purchase and product photos to illustrate the problem.
We will confirm warranty eligibility within 3-5 working days and arrange repair or replacement for you.
4. Contact Us
If you have any questions during the after-sales process, please feel free to contact us:
Email: support@[yourdomain].com
Customer Service Phone: +1 (XXX) XXX-XXXX
Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (UTC-5)
Thank you for choosing our products! To ensure that you have a pleasant shopping experience, we have formulated the following after-sales policy:
1. Returns and Refunds Policy
Return Period:
You can apply for a return within 30 days after receiving the product.
Return Conditions:
The product must be unused and in its original packaging.
Customized products (such as engraving or exclusive design) will not be returned unless there is a quality problem.
Return Process:
Contact our customer service team to obtain a return authorization (RMA number).
Send the product back to the designated address together with the proof of purchase.
We will process the refund within 5-7 working days after receiving the product.
Refund Method:
The original payment method is returned.
The refund processing time may vary slightly depending on the payment platform.
2. Exchange Policy
Exchange Period:
Exchange requests must be made within 30 days of receiving the product.
Exchange Conditions:
The product must be unused and free of any damage or man-made damage.
Exchanges are limited to products of equal or higher value, and the price difference must be paid.
Shipping Costs:
For exchanges due to quality issues, we will bear the round-trip shipping costs.
For exchanges not due to quality issues, the customer must bear the shipping costs.
3. Warranty Policy
Warranty Period:
Standard products: 1-year warranty.
Customized products: 90-day warranty.
Warranty Coverage:
Damage caused by manufacturing defects or material problems.
Does not include problems caused by man-made damage, misuse or normal wear and tear.
Warranty Service Process:
Provide proof of purchase and product photos to illustrate the problem.
We will confirm warranty eligibility within 3-5 working days and arrange repair or replacement for you.
4. Contact Us
If you have any questions during the after-sales process, please feel free to contact us:
Email: support@[yourdomain].com
Customer Service Phone: +1 (XXX) XXX-XXXX
Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (UTC-5)